Legal Information

Privacy Policy

Our commitment to protecting your privacy and handling your data responsibly

AI TRAVEL SERVICES LTD

PRIVACY POLICY

Last updated: 10 March 2025

  1. ABOUT THIS PRIVACY POLICY

    1. The website https://conductorsam.com (the Site) is operated by AI TRAVEL SERVICES LTD (“we”, “us”, “our”), a company incorporated in England and Wales under company number 16299804. Our registered office is at 8 Twisleton Court, Priory Hill, Dartford, DA1 2EN, England.

    2. We are committed to protecting your privacy and complying with our data protection obligations under the Data Protection Act 2018 (the DPA 2018), the UK General Data Protection Regulation 2016/679 (the UK GDPR) and any other applicable UK legislation (together, Data Protection Law).

    3. When you interact with us or use the Site, we act as the data controller of your personal data. This means that we are responsible for processing your personal data and deciding how to use it. This privacy policy explains the types of personal data we may collect about you when you interact with us, why we collect it, what we use it for and what rights you have over that data. Personal data is any information about an identifiable person. Processing is anything we do with your personal data, including using, storing, sharing and deleting it.

    4. This policy was last updated on the date shown at the top. We may change this policy at any time by posting an updated version on the Site and will make reasonable efforts to bring any material changes to your attention. You may wish to check it before using the Site as any changes will be effective from the date that they are made.

  2. CONTACT INFORMATION

    1. If you have any concerns or would like further information about our use of data or this policy in general, you can contact our data protection officer at privacy@conductorsam.com .

  3. WHAT INFORMATION DO WE COLLECT?

    1. We collect, store and use the types of personal data set out in the table at the end of this policy.

  4. HOW WILL WE USE YOUR PERSONAL DATA?

    1. We will use your personal data for the purposes set out in the table at the end of this policy.

    2. We profile our customers so that we can find out more information about their purchase preferences and market the most relevant products to them. To do this, we may compile a profile of information on you which includes your chat history, pages you visit and how you respond to direct marketing communications.

  5. HOW DO WE SHARE YOUR PERSONAL DATA?

    1. When we share personal data, we do so in accordance with UK Data Protection Law. We are committed to transparency about the third parties we share your data with. We may share certain personal data, where necessary, with our employees, contractors, consultants or advisers, to facilitate sales, provide support, and for general commercial purposes necessary for running our business and providing services to you.

    2. In addition, where necessary to provide our services or run our business, your personal data may be shared with parties who provide products or services to us (Service Providers). These include categories such as software development, data hosting, user analytics, email services, payment processing, user notification and feedback functionality, content delivery, and data insight companies.

      • Our Key Service Providers: To provide transparency, some of the key third-party service providers we currently use who may process your personal data include:
        • Hetzner Online GmbH:
          • Service: Website and data hosting.
          • Purpose: To host our website, applications, and associated data.
          • Location: Germany (EEA - Adequacy regulations apply).
          • Contact: Industriestr. 25, 91710 Gunzenhausen, Germany.
        • Amazon Web Services, Inc. (AWS):
          • Service: Email delivery (AWS SES).
          • Purpose: To send transactional and communication emails.
          • Location: USA (International Transfer - Appropriate safeguards in place, e.g., Standard Contractual Clauses/UK Extension to EU-US Data Privacy Framework).
          • Contact: 440 Terry Ave N, Seattle, WA 98109, USA.
        • Discord Netherlands BV:
          • Service: Communication and Form Submission Management.
          • Purpose: To manage website form submissions and internal communications related to customer interactions.
          • Location: Netherlands (EEA - Adequacy regulations apply).
          • Contact: Schiphol Boulevard 195, 1118 BG Schiphol, Netherlands.
        • Cloudflare, Ltd.:
          • Service: Content Delivery Network (CDN) and Security.
          • Purpose: To deliver website content efficiently and securely.
          • Location: UK Entity (Data processing may occur globally under appropriate safeguards).
          • Contact: County Hall/The Riverside Building, Belvedere Road, London, SE1 7PB, Attention: Data Protection Officer.
        • Polar Software Inc (Polar):
          • Service: Merchant of Record / Subscription Processing.
          • Purpose: To process subscription payments and manage subscriptions.
          • Location: Outside UK/EEA (International Transfer - Appropriate safeguards in place).
          • Contact: support@polar.sh .
        • Astrodon Inc (Loops.so):
          • Service: Transactional and Marketing Emails
          • Purpose: To send transactional and communication emails.
          • Location: Outside UK/EEA (International Transfer - Appropriate safeguards in place).
          • Contact: help@loops.so . (https://loops.so/privacy )
        • Google Ireland Limited:
          • Service: Login with Google
          • Purpose: To allow users to choose to login quickly with google by sharing their name and email. Information is provided to us from Google with your permission only for the purpose of account creation and login.
          • Location: European Economic Area or Switzerland (EEA - Adequacy regulations apply)
          • Contact: Gordon House, Barrow Street, Dublin 4, Ireland
        • Meta Platforms, Inc:
          • Service: Login with Facebook
          • Purpose: To allow users to choose to login quickly with facebook by sharing their name and email. Information is provided to us from Facebook with your permission only for the purpose of account creation and login.
          • Location: Outside UK/EEA (International Transfer - Appropriate safeguards in place).
          • Contact: 1601 Willow Road, Menlo Park, CA 94025, USA

    3. If the company or business is sold, transferred or integrated with another business, your personal data may be disclosed to our advisers, any prospective purchaser, any prospective purchaser’s advisers, or the new owners of the company or business to facilitate that process. We will ensure such recipients are subject to confidentiality obligations.

    4. We may also provide third parties with aggregated but anonymised information and analytics about our customers. Before we do so we will make sure that it does not identify you personally.

    5. International Transfers: As noted in section 5.2, some of our Service Providers operate, or process data, in countries outside the UK. In some cases when we share personal data, it will involve the transfer of that personal data to countries outside the UK which may have different data protection standards to those which apply in the UK.

    6. Where we transfer personal data outside the UK to a country not deemed adequate by the UK government, we will ensure that there are appropriate safeguards in place to protect your privacy rights under UK Data Protection Law. These safeguards may include the use of Standard Contractual Clauses approved by the UK authorities or reliance on frameworks like the UK Extension to the EU-US Data Privacy Framework where applicable. You can request further information or a copy of the specific safeguards we have put in place for these transfers by contacting us using the details in paragraph ‎2 above.

  6. THIRD PARTY LINKS

    1. This Site may contain links to other websites over which we have no control. We are not responsible for and do not review or endorse the privacy policies or practices of other websites which you choose to access from this Site. We encourage you to review the privacy policies of those other websites, so you can understand how they collect, use and share your personal information.

  7. YOUR RIGHTS

    1. We respect your rights to privacy and will respond to requests for access or control over information about you in accordance with Data Protection Law. We may require you to verify your identity before we take any action.

    2. Depending on the reason we have your personal data, you have a right to:

      1. access the personal information we hold about you (commonly known as subject access);

      2. request that we correct or complete personal information we hold about you that is inaccurate or incomplete;

      3. request that we erase your personal information in some circumstances, or object to our processing it as detailed at paragraph ‎7.5;

      4. restrict how we use your personal information, in certain circumstances;

      5. request that we provide you with copies of your personal information in a machine-readable format or transfer it across different services; and

      6. where we have asked for your consent to process your data, to withdraw this consent.

    3. These rights are limited in some situations under Data Protection Law – for example, where we can demonstrate that we are under a legal obligation to process your data.

    4. If you wish to exercise any of these rights, please contact us using the details in paragraph ‎2 above.

    5. Your right to object

You have a right to object to our processing of your personal data and ask us to stop doing so. If we are processing your personal data for direct marketing purposes (which includes profiling to the extent that it is related to such direct marketing) and you object to this, we will stop processing your personal data immediately.

If our processing of your personal data, including any profiling activities, is in the public interest or pursuant to our legitimate interests and you object to this, we will stop processing your personal data unless we have compelling reasons which override your interests, or our use of your personal data is for the establishment, exercise or defence of legal claims.

  1. We hope that we can satisfy any queries you may have about the way we process your data. However, if you have unresolved concerns you also have the right to complain to data protection authorities (in the UK, the Information Commissioner’s Office). You can call the ICO on 0303 123 1113 or go to their website: https://ico.org.uk/make-a-complaint/ ).

  2. DATA RETENTION

    1. Your personal data will only be kept for as long as necessary for our purposes. Specific retention periods are set out in the table at the end of this policy.

    2. At the end of the specified retention periods, your personal data will either be securely destroyed or anonymised, unless we are required to keep it to comply with our legal obligations.

  3. DATA PROTECTION PRINCIPLES

    1. We process your personal data in accordance with the following principles:

      1. we process your personal data lawfully, fairly and in a transparent way;

      2. we collect your personal data for specified, explicit and legitimate purposes; any further processing we do is compatible with the original purposes for which we collected it;

      3. we only process personal data that is adequate, relevant and limited to what is necessary to achieve the purpose for which it is processed;

      4. we take reasonable steps to ensure that all personal data is accurate and kept up to date where necessary;

      5. we do not store personal data in a form that identifies you for any longer than is necessary for the purposes of our processing; and

      6. we process personal data securely and in a way that protects against unauthorised or unlawful processing, accidental loss, destruction or damage.

    2. When we ask for your personal data we will tell you whether you are required by law or contract to provide it, and what will happen if you do not provide the data.

    3. Any request for consent to the processing of your personal data will be made directly to you and will include information about why we require the personal data and what will be done with it.

  4. WHAT IS OUR LAWFUL BASIS FOR PROCESSING?

    1. We will only process personal data when we have a lawful basis for doing that processing. The table at the end of this policy sets out the lawful basis we rely on for each type of data we process.

    2. We will choose one of the lawful bases in the UK GDPR to justify how we use your personal data. These are:

      1. Consent: You have given consent to the processing of your personal data for one or more specific purposes. You have the right to withdraw your consent at any time, as detailed in paragraph ‎7.2.

      2. Contract: The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

      3. Legal obligation: We need to process your personal data to comply with a legal obligation.

      4. Vital interests: The processing is necessary to protect the vital interests of you or another person.

      5. Public interest: Processing is necessary for the performance of a task carried out in the public interest or in the exercise of some official authority.

      6. Legitimate interests: Processing is necessary for the purposes of legitimate interests pursued by us or someone else, except where such interests are overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data.

TABLE OF PERSONAL INFORMATION WE USE

The information below sets out detailed information about the types of personal information we collect, our purposes for processing, the basis for processing and the retention period for the personal data.

  • Name and contact details

    • Purpose of processing: To deliver your purchases to you; To send you order updates; For fraud prevention and detection; To contact you with information, newsletters and marketing materials about our products and services
    • Lawful basis for processing: Performance of contract; Compliance with legal obligation; Consent
    • Retention period: For three years since you gave consent, or until you withdraw consent if earlier

  • Contact history

    • Purpose of processing: To provide customer service and support; To train our staff; To provide our services
    • Lawful basis for processing: Performance of contract; Legitimate interests in dealing with complaints or claims
    • Retention period: For six years since you last logged on to the Site

  • Saved items in online shopping basket

    • Purpose of processing: To sell products and services to you
    • Lawful basis for processing: Performance of contract
    • Retention period: Until you complete your order or for seven days after the item is saved

  • Purchase history

    • Purpose of processing: To provide customer service support and handle returns; To inform you of new features you have available
    • Lawful basis for processing: Performance of contract; Consent
    • Retention period: For three years since you gave consent, or until you withdraw consent if earlier

  • Browser, device and Site usage information

    • Purpose of processing: To improve the site; To protect the Site against fraud; To set default options for you, such as language and currency
    • Lawful basis for processing: Performance of contract; Legitimate interest in maintaining our Site
    • Retention period: For three years since you last logged on to the Site

  • Information from linked accounts

    • Purpose of processing: To enable you to log on to the Site simply without having to create a specific account
    • Lawful basis for processing: Legitimate interest in providing high quality customer service
    • Retention period: For three years since you last logged on to the Site

  • Responses to surveys, competitions and promotions

    • Purpose of processing: To run the survey, competition or promotion
    • Lawful basis for processing: Performance of contract; Legitimate interest in administering and/or improving our products and services generally
    • Retention period: For six years

  • Customer comments and product reviews

    • Purpose of processing: To improve our products and services; Where relevant, to establish, exercise or defend legal claims
    • Lawful basis for processing: Performance of contract; Legitimate interest in dealing with complaints or claims and improving our products and/or services generally
    • Retention period: For six years

  • Information generated in the course of the use of our products and services

    • Purpose of processing: For internal research and development purposes; To improve and test the features and functions of our Site
    • Lawful basis for processing: Performance of contract; Legitimate interest in maintaining our Site and improving our products and/or services generally
    • Retention period: For four years

AI TRAVEL SERVICES LTD

COOKIE POLICY

Last updated: 18 April 2025

  1. ABOUT THIS COOKIE POLICY

    1. The website https://conductorsam.com (the Site) is operated by AI TRAVEL SERVICES LTD (we, us, our), a company incorporated in England and Wales under company number 16299804. Our registered office is at 8 Twisleton Court, Priory Hill, Dartford, DA1 2EN, England.

    2. We are committed to protecting your privacy and complying with our data protection obligations under the Data Protection Act 2018 (the DPA 2018), the UK General Data Protection Regulation 2016/679 (the UK GDPR) and any other applicable UK legislation (together, Data Protection Law).

    3. This policy was last updated on the date shown at the top. We may change this policy at any time by posting an updated version on the Site and will make reasonable efforts to bring any material changes to your attention. You may wish to check it before using the Site as any changes will be effective from the date that they are made.

  2. CONTACT INFORMATION

    1. If you have any concerns or would like further information about this policy in general, you can contact Matthew Peck at privacy@conductorsam.com .

  3. WHAT ARE COOKIES?

    1. Cookies are small text files that are stored on your computer when you visit the Site. It is standard practice to use cookies to make your experience better when using a website. We and our third-party service providers use cookies and similar technologies to collect information about, and relevant to, your usage of the Site.

  4. USE OF COOKIES AND SIMILAR TECHNOLOGIES

    1. We use the following categories of cookies and similar technologies on this Site:

      1. Strictly necessary cookies: These cookies are essential to enable you to move around the Site and use its features, and to keep the Site secure. Without these cookies, services you have asked for (such as remembering your login details or the items you placed in your basket) cannot be provided.

    2. When you visit the Site for the first time (and periodically after that), we will request your consent to the setting of all cookies other than strictly necessary cookies.

    3. You can delete existing cookies and disable some or all types of cookies in future if you wish. To disable some or all types of cookies, you will have to either change the settings on your browser or use the cookie manager tool on the Site. See https://www.allaboutcookies.org/manage-cookies/ for information on how to change your browser settings. If you change your mind, you can enable cookies again at any time. Disabling cookies on your browser may stop the Site from working properly.

    4. To find out more about cookies please visit www.allaboutcookies.org .

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